Senior Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage comprehensive commercial relationships for around 80 high-value SMB merchants in West and Central Germany.

• Identify opportunities to enhance relationships, increase product utilization, and safeguard as well as expand transaction margins.

• Acquire, oversee, and grow relationships with small and medium-sized merchants.

• Formulate customized account plans and commercial strategies.

• Utilize AI-driven tools to detect growth, cross-selling, and risk indicators.

• Maintain precise pipeline, forecasting, and portfolio health documentation.

• Assist less experienced account management colleagues by sharing effective practices.

• Coordinate with internal teams to address merchant needs and manage ambiguous challenges.

• Collaborate within the organization to enhance process quality and efficiency.

• Suggest suitable actions and solutions using analytical skills and sound judgment.

⛳️ Requirements

• Over 5 years of relevant experience along with a Bachelor’s degree, or a comparable combination of education and experience.

• Proven history of managing high-value or strategic customer relationships and achieving commercial outcomes.

• Demonstrable experience in retaining and growing a complex portfolio through cross-selling, upselling, or wallet-share growth.

• Proficient in using AI and commercial data to prioritize opportunities and recognize churn or decline risks.

• Capable of resolving ambiguous merchant challenges beyond standard procedures.

• Skilled in mobilizing internal partners while maintaining clear account plans and forecasts.

• Relevant experience; the position also specifies a minimum of 3+ years and a Bachelor’s degree or equivalent combination.

• Eligibility for the German location as indicated by the job posting: Germany (Virtual).

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources to foster financial security.

• Mental health support resources.

• Flexible, balanced work culture.

• Choice-based wellbeing programs that support physical, emotional, and financial wellness.