Senior Account Manager, Spanish Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for key enterprise accounts, fostering and maintaining strong, executive-level relationships rooted in trust and shared success.

• Work closely with Sales leadership to identify, develop, and implement strategic account plans aimed at significant expansion opportunities and enhancing customer lifetime value.

• Assume responsibility for account renewal and expansion objectives, delivering precise forecasting and formulating proactive strategies to consistently surpass targets.

• Develop and execute thorough account plans in partnership with the wider Customer Success and Sales teams, ensuring clients meet their critical business objectives and derive maximum value from our solutions.

• Conduct regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, showcasing the strategic alignment and impact of our solutions on their overall organizational goals.

• Frequently update our internal systems with accurate and insightful data regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams. Engage regularly with the internal Executive Team on risks, opportunities, and key initiatives.

• Proactively seek and nurture opportunities for customer advocacy, including executive-level case studies, speaking engagements, and participation in webinars.

• Inform executive stakeholders about the benefits of new features, advanced use cases, and enterprise-level integrations, ensuring they fully leverage our evolving platform.

⛳️ Requirements

• Professional proficiency in Spanish is essential, as the position entails regular communication with Spanish-speaking clients.

• Bachelor's degree in Business Administration, Management, or a related field.

• Demonstrated capability to develop and execute strategic plans, manage complex projects with executive oversight, maintain excellent organizational skills, and exhibit a high level of strategic thinking and attention to detail.

• Strong verbal, written, and presentation skills with the ability to convey strategic value propositions and influence executive-level stakeholders.

• Over 7 years of progressive experience successfully managing and enhancing relationships with large, complex enterprise clients at a strategic level.

• Proven ability to adopt a proactive, solutions-oriented, and collaborative approach to resolving complex issues both internally and externally.

• Willingness to learn and be coached, taking a proactive stance in sharing both successes and insights with peers to encourage collective growth.

• Established track record of effective communication, confident presentation, and influencing key stakeholders at all organizational levels, including executive and C-suite leaders.

• Proven ability to manage multiple account initiatives simultaneously while maintaining a high degree of accuracy and attention to detail.

• Consistent history of meeting and exceeding individual customer retention and expansion goals.

• Willingness to travel as necessary (approximately 20-30% of the time, or two to three times a month) for client engagements and executive-level industry events as required.

🏝️ Benefits

• Medical, Dental, Vision Insurance (99% of the Medical base plan covered by the Company).

• FSA, DCFSA, and HSA accounts.

• Employee Assistance Programs (EAP).

• Telehealth options.

• Voluntary Life & AD&D, STD, LTD, Critical Illness, and Accident coverage.

• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

• Discounts on Pet Insurance.

• 401k (with employer match) and Options / Equity.

• 13 company holidays.

• Unlimited Paid Time Off.

• Sick leave.

• Parental/Adoption Leave.

• Opportunities for promotion.

• Rewards and recognition programs.

• Comprehensive onboarding and training program.

• One-time stipend for work-at-home employees.

• Monthly business expense stipend.

• Flexible work environments.

• Employee Discount Program (Perks at Work).

• Employee Referral Program.

• Lead Referral Program.

• MacBook and exciting swag delivered to your doorstep.

• Supportive and collaborative culture.

• RECHARGE PROGRAM (after three years, disconnect for three weeks, no email/slack).