Senior Account Manager – Retail

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish consistent, purposeful, collaborative, and proactive communication with clients, serving as their main point of contact for daily management.

• Offer cross-functional insights, recommendations, thought leadership, and feedback as a trusted advisor, with a comprehensive understanding of your client’s business challenges and objectives.

• Oversee Client Services' 90-day planning cycles and cadence in alignment with your client’s program, ensuring activities such as weekly and monthly check-ins, planning meetings, one-on-ones with primary contacts, executive check-ins among senior stakeholders, and Executive Business Reviews (EBRs) are conducted.

• Prepare and disseminate meeting agendas in advance, follow-up reports, client presentations, weekly updates, and other communications and correspondence for clients.

• Develop, manage, and implement account plans along with strategic and technical roadmaps to guarantee timely delivery of all initiatives with a high standard of excellence.

• Provide account expertise and insights to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams, ensuring robust and consistent program delivery.

• Assist in cross-functional efforts to enhance Kobie client’s loyalty program, aligned with Kobie’s mission to increase enterprise value through loyalty, which includes planning, managing, measuring, and reporting on bonus offers.

• Address and manage client requests and modifications to administrative program functions, such as the configuration of earn rules and logic adjustments or creation.

• Act as a point of contact for escalation, management, and resolution of issues, collaborating with technology operations and response teams to stay informed on all matters for accurate client communication and positioning.

• Work with internal team members to develop project estimates and timelines, and monitor project progress and status to ensure timely and quality delivery.

• Manage administrative tasks such as Jira time tracking, resource allocation, forecasting, invoicing, etc.

• Review invoices to ensure timely and accurate financial billing.

⛳️ Requirements

• Bachelor’s degree in marketing or a related field.

• Over 5 years of experience, ideally in the marketing or loyalty sector.

• A solid understanding of general marketing principles is essential; experience in promotions and CRM is preferred.

• Demonstrated ability to simultaneously manage multiple client accounts while effectively prioritizing tasks and deadlines.

• Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly advantageous.

• SaaS experience is preferred.

• Experience in the retail industry is preferred.

• Proven capability to meet deadlines, juggle multiple projects, and work proactively in a dynamic environment.

• Strategic and tactical marketing experience across various channels (email, mobile, social) based on customer journeys.

• Foundational knowledge of financial business principles and data analysis.

• Self-motivated, capable of working independently while demonstrating sound judgment and decision-making skills.

• Strong verbal and written communication and presentation abilities.

• Proactive in contributing ideas and anticipating the needs of clients and teams.

• Results-driven, with exceptional organizational skills and meticulous attention to detail.

• Technical proficiency – the ability to understand technology platforms within a broader martech ecosystem, and how features and functionalities are applied to actualize marketing and analytical concepts that achieve desired outcomes.

• Resourceful and solutions-oriented, with a positive attitude that adapts well to change.

• Strong project management and planning skills.

🏝️ Benefits

• Flexible Time Off to recharge as needed.

• Nine Company-Wide Holidays.

• A diverse array of benefits focused on your growth, development, and personal well-being.