Senior Account Manager – Market Research

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Assist in the management of assigned accounts by effectively handling contracts and identifying up-sell/cross-sell opportunities.

• Actively engage with existing client contacts to discover new business prospects.

• Organize client and internal kickoff meetings, create insightful proposals, and deliver strategic sales communications.

• Consult with clients on sample design and various business challenges.

• Deliver exceptional customer service by collaborating with Project Managers and Research Managers to fulfill project specifications and achieve quality outcomes for clients.

• Address sales or delivery concerns in conjunction with client and Operations teams.

• Oversee bid requests, ensuring they are delivered accurately and on time.

• Work with partners and vendors to guarantee smooth project execution.

• Serve as the intermediary between Sales and Project Managers on all projects.

• Engage in light travel (potentially alongside a sales VP) to facilitate on-site client visits and generate new business by showcasing capabilities.

• Maintain personal sales quota while fulfilling the above responsibilities.

⛳️ Requirements

• Proficient in using the CRM (HubSpot) to record all sales activities, including calls, bids, and meetings.

• Capable of effectively progressing a project through the deal cycle and managing the pipeline using HubSpot.

• Generates, maintains, and shares well-crafted, informed Account Plans with internal teams.

• Takes complete responsibility for individual revenue, gross profit, and sales objectives.

• Able to provide an accurate sales forecast on a weekly and monthly basis upon request.

• Possesses an understanding of research methods and methodologies.

• Recognizes client objectives and can advise on the available service/product options.

• Communicates confidently when presenting a bid to clients.

• Proactively guides clients regarding compliance matters.

• Collaborates effectively with other internal teams to enhance client outcomes.

• Enhances client service while also ensuring a healthy gross profit margin.

• Proactively manages critical client discussions and supports Operations in project delivery.

🏝️ Benefits

• Health and Dental coverage.

• Life, Accident, and Disability Insurance.

• Prescription Plan.

• Flexible Spending Account.

• 401k Plan with Matching Contributions.

• Paid Holidays and Vacation Time.

• Sick Days and Personal Days.