Senior Account Manager, French-speaking

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Take ownership of the complete commercial lifecycle and results for designated enterprise accounts, encompassing retention, renewals, expansion, upselling, and cross-selling.

• Track account health, customer engagement, product value, and commercial risks to safeguard retention and renewals.

• Spot and implement upsell, cross-sell, and expansion opportunities, leading commercial discussions and negotiations.

• Develop and maintain account plans aligned with customer objectives, stakeholder priorities, product adoption, risks, renewal strategies, and collaboration chances.

• Guide customers on localization and content workflows, linking their needs to Lokalise solutions while articulating business value and ROI.

• Facilitate multi-stakeholder enterprise sales opportunities, including procurement, contract negotiations, and legal dialogues.

• Work in collaboration with Customer Success, Solutions Architecture, Product, Finance, and Legal teams.

• Keep accurate records in CRM, update account plans, pipeline statuses, and forecasts.

• Utilize AI tools to enhance customer research, account planning, decision-making, productivity, and market impact.

• Report directly to the Director of Sales EMEA.

⛳️ Requirements

• A minimum of 5 years of experience managing the commercial lifecycle of strategic or enterprise customer accounts within a quota-driven B2B SaaS environment.

• Proven experience in retention, renewals, expansion, upselling, and cross-selling.

• Demonstrated success in safeguarding customer revenue, achieving gross revenue retention or equivalent targets, and generating quantifiable account growth.

• Professional fluency in French, capable of leading customer discussions, presentations, and commercial negotiations.

• Proficient understanding of complex SaaS products.

• Experience in selling to business, marketing, and sales stakeholders.

• Strong proficiency in written and spoken English.

• Experience in engaging and influencing C-level and senior stakeholders.

• Strong commercial acumen, including the ability to identify growth opportunities, negotiate contracts, and navigate intricate procurement or legal discussions.

• Proficiency in using AI tools for customer research, synthesis, account planning, and decision-making.

🏝️ Benefits

• Competitive salary along with employee stock options.

• Fully remote work environment with flexible working hours.

• Co-working budget available.

• Flexible vacation policy.

• Home office setup budget for monitor, desk, and ergonomic equipment.

• Learning and development budget.

• Health insurance coverage.

• Wellness allowance.

• Regular retreats and social events.