Senior Account Manager – EdTech SaaS Sales

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of current customer accounts

• Propel renewals, expansion opportunities, seat growth, and product upselling

• Take ownership of ARR, NRR, renewal, upsell, and growth objectives

• Develop and implement account plans that address risks, growth potential, stakeholder engagement, and next steps

• Recognize churn risks and formulate mitigation strategies

• Keep precise forecasts for renewals, upsells, and expansions

• Lead discussions around pricing, procurement, renewals, and negotiations

• Cultivate relationships with key stakeholders, senior decision-makers, and C-level executives

• Independently manage renewal discussions, commercial evaluations, discovery meetings, and strategic account conversations

• Promote product adoption and ensure customer value realization

• Utilize customer data, product usage analytics, account health metrics, and commercial insights to prioritize efforts

• Oversee opportunities through the complete account management sales cycle from discovery and qualification to closing

• Maintain accurate CRM records, including next steps, closing dates, stakeholder information, risks, and forecast categories

• Provide dependable forecast updates to Sales Leadership

• Identify pipeline risks and enhance deal progression

• Mentor Account Management colleagues and share best practices

• Contribute to strategies for renewals, upsells, account planning, and customer risk discussions

• Foster a high-performing, accountable, and customer-centric Account Management culture

⛳️ Requirements

• Over 3 years of experience in EdTech within a SaaS setting

• Strong background in sales and account management, with roles focused on customer growth, renewals, upselling, or expansion

• Proven history of meeting or surpassing revenue targets

• Solid understanding of ARR, NRR, retention, churn, expansion revenue, and recurring revenue growth metrics

• Experience engaging with C-level stakeholders in the EdTech industry

• Capability to independently lead customer meetings, renewal discussions, commercial negotiations, and strategic account reviews

• Experience utilizing data to make informed decisions, identify account risks, prioritize opportunities, and facilitate customer interactions

• Strong skills in opportunity management, including qualification, stakeholder mapping, next-step management, and closing strategies

• Demonstrated ability to accurately forecast and uphold high standards of CRM maintenance

• Coaching experience as a Senior Account Manager, aiding peers or broader team members with account strategy, opportunity management, or commercial discussions

• Self-driven and commercially astute

• Comfortable operating within a dynamic SaaS environment

• Must reside in the United Kingdom

• Verification of location and work eligibility is required

🏝️ Benefits

• Uncapped commission, paid monthly

• BUPA healthcare

• Health and dental benefits for you and your family

• Remote-first working environment

• Company-provided equipment to support your role

• Occasional travel for customer meetings, team days, or business requirements

• Opportunity to advance to an Account Management Team Lead role for the right candidate

• Autonomy to make decisions and take ownership of your work

• Flexible holiday arrangements, including a holiday swapping program

• Commitment to work-life balance and respect for personal time

• Assistance in establishing a productive and comfortable remote work setup

• An inclusive environment that celebrates diverse perspectives