Senior Account Manager, Client Engagement

This is a fully remote position, open to applicants in California, +17 more states.

📋 Description

• Take charge of the operational execution of various influencer marketing programs from the request for proposal phase through to campaign conclusion.

• Oversee timelines, coordinate cross-functional workflows, and ensure campaigns are completed on schedule, within budget, and meet client expectations.

• Act as the primary day-to-day contact for clients, offering strategic insights and proactive communication.

• Handle client inquiries, address questions, and keep clients updated throughout the campaign process.

• Collaborate with Strategy, Creator Operations, Media, Analytics, and Engagement teams to ensure successful execution.

• Anticipate project needs, eliminate obstacles, and maintain project momentum with transparency and accountability.

• Create project timelines, manage campaign workflows, coordinate transfers within creator operations, and facilitate media setups.

• Ensure that campaign documentation is precise, thorough, and actionable.

• Lead presentations that recap campaigns and identify opportunities for future improvements.

• Mentor and support Associate Account Managers while enhancing team workflows and best practices.

⛳️ Requirements

• 4–6 years of experience in account management, campaign management, project management, or client services in an agency, influencer marketing, or digital marketing setting.

• Proven ability to manage multiple client accounts and complex, cross-functional marketing campaigns at the same time.

• Outstanding organizational and project management abilities.

• Capability to handle competing priorities in a dynamic environment.

• Excellent written and verbal communication skills.

• Confidence in leading client discussions and presenting strategic recommendations.

• Experience in coordinating efforts across strategy, creative, media, analytics, and production teams.

• Understanding of influencer marketing processes, including creator sourcing, contracts, content approvals, and campaign implementation.

• Strong analytical skills with the ability to proactively identify risks and create effective solutions.

• Collaborative attitude and a strong desire to build lasting relationships across teams.

• Bonus: Familiarity with influencer marketing platforms and creator management tools.

• Bonus: Experience using project management tools such as Asana, Monday.com, Jira, or similar.

• Bonus: Background in supporting integrated campaigns that encompass paid social, influencer, and digital media.

• Bonus: Knowledge of campaign reporting, measurement, and performance analysis.

🏝️ Benefits

• Remote or hybrid work setting with flexible hours.

• Unlimited paid time off plus company holidays.

• Comprehensive coverage for medical, dental, vision, and disability.

• Life and Accidental Death & Dismemberment insurance.

• 401(k) plan with company matching contributions.

• Paid parental leave and family support.

• Pet care benefits and insurance.

• Opportunities for learning and career development.

• Commuter and transit benefits.

• Exclusive discounts for employees.