Semiconductor Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support to customers regarding Semiconductor Products through phone and email communications.

• Leverage support systems/tools along with technical and functional expertise to remotely resolve customer issues.

• Engage directly with customers to comprehend their inquiries and, if necessary, escalate matters to the next level to facilitate resolution.

• Conduct daily reviews of open customer issues, providing updates to customers on the status of their escalated cases.

• Assist customers in understanding products and navigating through the support website and online customer forums.

• Collaborate across multiple teams to achieve a unified objective.

• Build and sustain excellent working relationships with all relevant levels both within and outside the organization, including client management, co-workers, and customer representatives. This may involve verbal interactions with engineers, distributors, business owners across various industries, and VARs.

⛳️ Requirements

• Associate of Applied Science (AAS) degree in Electronics.

• Exhibit a comprehensive understanding of schematics and datasheets related to semiconductor device functionality, such as multimedia, power, connectivity, and sensing technologies.

• Possess a high level of analytical skills with the ability to analyze and interpret technical inquiries.

• Demonstrate proficiency in both oral and written communication for internal and external personnel at all levels, particularly in customer product support and feedback.

• Capable of communicating product service matters in writing, via email, reports, or verbally, to a diverse audience ranging from less technical customers to seasoned carrier service managers.

• Ability to read, interpret, simplify, and clarify technical product information from descriptions and documents to enhance understanding and customer satisfaction regarding product services and performance.

• Skilled in multi-tasking and prioritizing job responsibilities.

• Strong personal organization and time management skills.

• Equivalent work experience or relevant training is acceptable.

• Minimum of 2+ years of experience in technical customer service, preferably within the Semiconductor industry, with experience in a Semiconductor Devices Customer support call center environment being advantageous.

• Must be detail-oriented and process-driven.

🏝️ Benefits

• Group Health and Wellness (Medical, Dental, and Vision).

• Health Savings Account (HSA).

• Educational Assistance.

• Voluntary plans, including critical illness, accident, and hospitalization.

• 401k plan with Company Match and Roth contributions | Immediate vesting.

• Pet Insurance, free legal services, employee discount programs, and more…