Security Support Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate the delivery of Motorola Solutions’ cybersecurity services for designated customers in New York City.

• Supervise network security operations in partnership with the Security Operation Center and Threat Intelligence Team.

• Act as the main point of contact for customers and NYC agency Network Security Teams.

• Develop, monitor, and update release plans for security enhancements.

• Create procedures, schedule, and manage Motorola Solutions security patches.

• Create procedures, schedule, and manage third-party software patches for Microsoft, Linux, Aviat, and Nokia systems.

• Assess the impact of security updates and patches on existing hardware.

• Oversee firewall and logging server configuration.

• Discover network vulnerabilities and unusual activity.

• Conduct advanced behavioral analytics for internal data theft and exfiltration.

• Keep the Customer Hub portal updated with the latest security-related information.

• Collaborate with the Field Service Operations Manager when security-related resources are necessary.

• Create monthly security reports and engage with customer Network Security representatives.

• Maintain and enforce the MSI/Customer Security Escalation Process.

• Work together with the System Manager on daily operations.

• Lead or facilitate Secure Design Reviews and Threat Assessments.

• Assist in Risk Assessment and Mitigation Strategies.

• Support processes and activities related to cybersecurity Incident Response and Crisis Management.

• Monitor industry trends in cybersecurity and technology, integrating them into the organization.

⛳️ Requirements

• Minimum of 3 years of experience in a services environment, demonstrating an understanding of service operations and customer support principles.

• At least 3 years of program management experience, including direct interaction with customers.

• Over 3 years of experience in LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Cyber Security, Security Support, Public Safety, Engineering, Networking equipment, or Military experience.

• Strong knowledge of cybersecurity principles, including security patching, monitoring activities, and threat intelligence concepts.

• Experience conducting Secure Design Reviews and Threat Assessments.

• Proven experience in supporting Risk Assessment and Mitigation Strategies.

• Background in vulnerability reporting and response communications.

• Familiarity with cybersecurity Incident Response and Crisis Management Processes/Activities.

• Ability to build relationships and work collaboratively with customer Network Security teams and internal cybersecurity organizations.

• Experience working directly with end-user customers.

• Exceptional communication skills with the ability to explain complex topics to non-technical audiences.

• Capability to present confidently and persuasively to both internal and external customers.

• Must obtain Network+ and Security+ certifications within the first year of employment.

• Must have legal authorization to work in the U.S. indefinitely; employer sponsorship for work permits is not available.

• Must be able to secure background clearance as required by government customers.

• Must reside within a commutable distance to the 5 boroughs of New York City.

• Local travel is required, with travel percentage expected to be under 25% (less than 10% also acceptable).

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.

• Local travel for planned network activities and potential unplanned events/remediation efforts.

• Relocation assistance is not offered.