Security Operations Center Associate

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Accountable for the identification and investigation of all security incidents across the TaskUs global network, endpoints, and cloud platforms.

• Ensure timely detection, escalation, and mitigation of all security threats.

• Monitor, analyze, and document any security alerts, alarms, and incidents.

• Adhere to established procedures for incident identification, investigation, and escalation.

• Collect pertinent information about incidents; categorize and prioritize them accordingly.

• Review alerts that have been escalated by end users or IT teams.

• Provide limited incident response for low-complexity security incidents.

• Assist in maintaining the performance metrics of the SOC team (SLAs and KPIs).

• Contribute to enhancing the efficiency of SOC processes.

⛳️ Requirements

• Must demonstrate enthusiasm and a keen interest in Information Security.

• Strict compliance with processes and procedures is essential.

• Exceptional customer service skills with the ability to communicate effectively with both technical and non-technical stakeholders.

• General knowledge of network protocols and TCP/IP troubleshooting.

• A minimum of 2 years of experience in the Information Technology field.

• Strong attention to detail, with a curious and inquisitive nature.

• Ability to work collaboratively as part of a team.

• Previous experience in SOC/NOC or a security-related role is advantageous.

• Proficiency in technical writing is a plus.

• Willingness to work in various shifts.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive benefits packages.