Global Security Operations Center Operator

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Employ various physical security asset monitoring and surveillance systems to identify potential unauthorized access, suspicious activities, or other security incidents.

• Oversee open-source threat intelligence and other internal SaaS tools to keep situational awareness of ongoing or emergency global events that may impact operations.

• Assist in access control and visitor management processes.

• Handle security-related service calls and offer general guidance to employees, vendors, and guests.

• Stay informed about business travelers and personnel accessing Twilio facilities.

• Collaborate with local site security teams to escalate and dispatch resources for incident and alarm responses.

• Review travel requests to high-risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents.

• Serve as the initial point of incident intake during various emergencies, including medical emergencies, natural disasters, fire/evacuations, travel disruptions, and security incidents.

• Evaluate and triage events and incidents to assess their impact on operations.

• Coordinate and dispatch responses with emergency personnel.

• Effectively communicate emerging incidents to large audiences to provide situational awareness or tactical updates as necessary.

• Maintain real-time documentation of incidents for reporting and analysis.

• Conduct Life-Safety checks for Twilio in areas affected by potentially life-threatening conditions.

• Engage in post-incident reviews to document and implement corrective actions and enhancements for future responses.

• Maintain a comprehensive understanding of security and emergency standard operating procedures.

• Apply critical thinking and problem-solving skills to analyze situations and implement appropriate solutions.

• Support significant projects aimed at enhancing Twilio’s GSOC capabilities and initiatives.

⛳️ Requirements

• A minimum of 3 years of experience in a GSOC working environment.

• Familiarity with physical safety and security technologies, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools.

• Experience with open-source intelligence (OSINT) research tools.

• Strong critical thinking and problem-solving capabilities.

• Demonstrated ability to adhere to standard operating procedures and playbooks.

• Capability to prioritize tasks in a dynamic environment.

• Ability to remain calm, professional, and think clearly in high-stress situations.

• Proficient communication skills, both verbal and written, with clarity and conciseness.

• Willingness to work 'non-standard' shift hours to align with colleagues and stakeholders in other global locations, including weekends and holidays.

• Proficiency in the English language.

🏝️ Benefits

• Health care insurance.

• 401(k) retirement account.

• Paid sick time.

• Paid personal time off.

• Paid parental leave.