Security Customer Success Engineer – SCSE

This is a fully remote position, open to applicants in France.

📋 Description

• Lead technical security discussions with client-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities.

• Assist Sales teams by proactively identifying and resolving security-related objections that may influence deal progression.

• Drive business growth by promoting Wrike’s advanced security features, such as Wrike Lock and data residency options, and demonstrating how they meet customer needs.

• Enhance deal sizes by positioning security as a strategic factor in the customer's purchasing decision.

• Complete security questionnaires, RFPs, and customer security portal assessments promptly and accurately.

• Utilize internal AI tools and knowledge bases to provide high-quality, consistent responses to technical security inquiries.

• Rapidly learn and adhere to internal security workflows and processes to ensure a seamless experience for both internal stakeholders and customers.

• Collaborate closely with the core Security team to remain updated on product enhancements, vulnerabilities, and roadmap developments.

• Work together with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale.

• Relay customer feedback and recurring security requirements to Product and Security teams to influence future security enhancements.

• Contribute to process improvements that optimize how Wrike handles security inquiries and customer interactions.

⛳️ Requirements

• 3+ years of experience in a customer-facing technical position such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, ideally within a SaaS environment.

• Excellent communication skills with the capability to convey complex security and compliance concepts to both technical and non-technical audiences.

• Proven experience in addressing customer objections and facilitating security-related discussions in a business-oriented manner.

• Strong understanding of cloud security principles.

• Knowledge of data privacy regulations such as GDPR and CCPA.

• Familiarity with security and compliance frameworks like SOC 2, ISO 27001, and HIPAA.

• Ability to effectively manage multiple priorities in a fast-paced setting.

• Experience utilizing AI tools, internal documentation, or knowledge bases to enhance the quality and efficiency of responses.

• Advanced spoken and written English skills.

🏝️ Benefits

• 30 days of paid vacation plus seniority leave and Recovery Days (RTT).

• Parental Leave: 16 weeks for maternity and 4 weeks for paternity, along with a daycare spot.

• Health Insurance coverage for employees and their dependents.

• Life Insurance Plan.

• Home Allowance: €20/month for hybrid work or €50/month for fully remote work.

• Public transportation subsidy covering 75% of the subscription fee, along with a sustainable mobility package of €200/year.

• CSE Specific Benefits, including vacation vouchers and negotiated fees.