Seasonal Team Member, Customer Care

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Professionally handle incoming customer communications via calls, chats, and emails.

• Address customer queries across various channels as required.

• Investigate and resolve issues by utilizing available resources.

• Offer customers information regarding products and services.

• Recognize and escalate priority concerns.

• Conduct follow-ups with customers when necessary.

• Record customer interactions as required.

• Acquire a comprehensive understanding of Academy policies, procedures, and safety regulations.

• Responsibilities may be subject to change; team members may be asked to undertake additional tasks as assigned.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Minimum of 6 months of experience in a customer service-related position is required.

• Experience in an Omni-Channel Contact Center setting is preferred.

• Previous remote work experience is a plus.

• Excellent written and verbal communication skills, capable of effectively interacting with individuals both internally and externally.

• Maintain a customer-centric perspective as a guiding principle in activities.

• Strong analytical, problem-solving, and creative thinking abilities.

• Capacity to prioritize tasks effectively in a fast-paced, dynamic environment while remaining organized and detail-oriented.

• Proficiency in relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos).

• Ability to navigate multiple web browsers using dual monitors.

• Exceptional keyboarding skills.

• Self-driven and capable of working independently as well as collaboratively within a team.

• Understanding of customer service principles and best practices.

• Familiarity with Academy’s product offerings is preferred.

• Bilingual abilities (Spanish and English) are an advantage.

🏝️ Benefits

• A broadband internet connection (Cable, DSL, or Fiber) must be established before starting.

• Wireless internet connections are not permitted (the computer must connect via a wired network to either a hub or directly to a broadband modem).

• Minimum download speed of 5.0 MBPS is required (preferably 75+).

• At least 4 GB of available RAM is necessary.

• Data usage should be 1024 GB (1 Terabyte).

• Hardware provided includes a compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system.

• The work environment must be free from noise distractions, including but not limited to televisions, audio equipment, pets, children, etc.