Seasonal Full-Time BF Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Responding to customer inquiries through phone and email.

• Offering personalized customer service to the individual managing the book fair at the school.

• Checking in with the school contact to assist in organizing their fair.

• Distributing materials to the book fair contact to aid in planning and executing the fair.

• Providing internal assistance to Business Development Representatives and Account Managers.

• Utilizing Google Sheets, Slack, and Salesforce for various tasks.

• Facilitating customer requests to ensure the fairs are well-stocked throughout their duration.

• Updating the CRM as customer inquiries are resolved.

• Operating and guiding customers on how to use the Square register.

⛳️ Requirements

• Exceptional communication and interpersonal abilities.

• Comfortable offering support through phone and email channels.

• Capable of working independently as well as collaboratively within a team.

• Strong focus on detail and accuracy.

• Ability to prioritize tasks, multitask, and maintain organization.

• Comfortable adhering to established processes and workflows.

• Proficient in utilizing resources to deliver outstanding customer service.

• Experience in handling phone calls and emails effectively.

• Strong organizational capabilities.

• Flexibility to adjust tasks throughout the day.

🏝️ Benefits

• As a seasonal employee, this position does not qualify for standard employee benefits, aside from those mandated by applicable federal, state, and local laws.