Seasonal Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and professional assistance to customers through phone and email.

• Engage in active listening, pose insightful questions, troubleshoot problems, and identify root causes.

• Represent the customer's voice by recognizing trends and recurring issues.

• Elevate technical problems, outages, and other matters that may impact the viewer or user experience.

• Update and manage customer accounts in compliance with department policies.

⛳️ Requirements

• Preferred: Two or more years of experience using the Trackwrestling platform.

• Preferred: Two or more years of experience in customer service.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and a proactive approach.

• Comfortable with computer usage and eager to learn new technologies.

• A strong work ethic and a commitment to providing high-quality support.

🏝️ Benefits

• Flexible scheduling options, including daytime, evening, and weekend shifts.

• Seasonal position from September 2026 to March 2027.