Seasonal Call Center Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming calls via an automated telephone system

• Respond to routine and moderately complex inquiries from both members and providers

• Route calls to the appropriate department as necessary

• Investigate inquiries from members and providers, providing timely responses that adhere to established SLAs

• Record customer interactions in a CRM system

• Process written requests submitted by members

• Maintain precise records by updating account histories with the outcomes of inquiries

• Work collaboratively with team members, supervisors, and customers to address customer service issues

• Initiate outbound calls to members for voicemail follow-ups, requests for information, and operational business needs

⛳️ Requirements

• High school diploma or equivalent (GED) is mandatory

• At least six months of experience in customer service or telephone support

• Required typing speed of 25 WPM with 90% accuracy

• Excellent communication skills—clear, empathetic, and professional

• Strong computer competencies, including MS Office and internet navigation

• Dependability, adaptability, and a commitment to producing quality work

• Ability to collaborate effectively with different departments and staff

• Familiarity with office equipment, computer applications, and telephone systems

• Proficient in using help desk or customer support software

• Reliable high-speed internet connection via wired Ethernet; Wi-Fi, satellite, hotspot, and mobile broadband connections are not permitted

• Required upload speed of 25 Mbps and download speed of 50 Mbps

• Internet Service Provider (ISP) stability with 1% or less packet loss

• Latency must be under 100ms

• Access to a cell phone or tablet operating on Android 8.0+ or iOS 14+

• Installation of Microsoft Authenticator (MFA) is required by Qualfon IT

🏝️ Benefits

• Paid training

• Qualfon University scholarship program that allows team members to advance their education and obtain a college degree

• Complimentary access to personal and professional support through Qualfon Care Coaches

• Fun@Work