Seasonal Bilingual Agent Support Representative

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Engage in a queue taking calls from insurance agents nationwide.

• Acquire knowledge about the ACA enrollment process to assist insurance agents in utilizing our platform for enrolling their clients in insurance coverage.

• Aid agents in troubleshooting platform issues and respond to inquiries regarding applications and referrals.

• Adhere to support protocols while delivering considerate service, balancing efficiency and empathy in every interaction.

• Assist with additional related tasks as required.

⛳️ Requirements

• Must reside in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.

• Proficiency in both spoken and written Spanish.

• Prior experience in customer service.

• At least 3 years of combined education, work, or volunteer experience.

• Excellent collaboration and multitasking skills, with the ability to excel in team environments that promote open communication and constructive feedback.

• A designated area to work remotely that accommodates a desktop monitor and other provided equipment.

• A workspace that is free from background noise and distractions to ensure privacy of information.

• Reliable home internet connection with download speeds exceeding 128Mbps.

🏝️ Benefits

• Fully remote employment.

• Provision of a computer and equipment for the duration of the role.

• Monthly internet stipend.

• Paid training.

• Opportunities for overtime.