Seasonal Agent Support Representative

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Engage in a queue handling calls from insurance agents nationwide.

• Acquire knowledge about the ACA enrollment process to assist insurance agents in using our platform for enrolling their clients in insurance coverage.

• Aid agents in troubleshooting the platform and addressing inquiries regarding applications and referrals.

• Adhere to support protocols while delivering considerate service, balancing efficiency and empathy on each call.

• Assist with additional related tasks as required.

⛳️ Requirements

• Must reside in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.

• Prior experience in customer service is essential.

• A minimum of 3 years of combined education, work, or volunteer experience.

• Strong collaborative and multitasking skills with the ability to excel in team environments that promote open communication and constructive feedback.

• A designated workspace for remote work that accommodates a desktop monitor and other necessary equipment.

• A work area that is devoid of background noise and distractions to ensure information privacy.

• Dependable home internet connection with a download speed exceeding 128Mbps.

🏝️ Benefits

• Fully remote work opportunity.

• Provision of a computer and necessary equipment for the duration of employment.

• Monthly stipend for internet expenses.

• Paid training sessions.

• Opportunities for overtime.

• Comprehensive benefits package including health, vision, and dental coverage for you, your spouse, and dependents.

• HSA/FSA options with applicable contribution limits.

• Monthly grocery stipend and reimbursement for home internet.

• 401K plan with matching contributions after a grace period.

• Life and AD&D insurance coverage.

• Short and long-term disability insurance.

• Parental leave benefits.

• Four (4) weeks of paid vacation plus paid holidays.

• Budget for home office setup for remote team members.

• Mental health support and other wellbeing programs through a partner network.