Scheduling Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Engage in the design and execution of daily scheduling and provider templates to improve patient access and scheduling workflows.

• Ensure ongoing maintenance to guarantee that provider templates comply with PPGNY guidelines, regulatory standards, and best practices.

• Leverage understanding of clinical operations to collaborate effectively with Operations and Clinical Leadership, facilitating communication and coordination across departments to enhance scheduling efficiency.

• Promptly and accurately fulfill schedule change requests, consistently seeking opportunities to implement best practice strategies and techniques. Responsible for notifying providers and appropriate staff of schedule changes.

• Verify that vacation schedules align with organizational and site-specific goals as well as agency policies.

• Collaborate with Health Center Management to create and implement strategies that meet organizational goals and productivity benchmarks.

• Quickly inform center managers, directors, and relevant personnel of any staffing changes.

• Ensure effective communication regarding changes to maintain operational consistency.

• Actively identify and resolve scheduling challenges.

• Maintain precise and current documentation of scheduling processes and procedures.

• Monitor and track appointment availability within the electronic health record.

• Update and maintain scheduling Standard Operating Procedures (SOP) and other job tools.

⛳️ Requirements

• Minimum education: High School diploma or equivalent required; an associate's degree is preferred.

• Minimum experience: At least two years of diverse professional work experience, ideally in a community or healthcare setting.

• Proficient in working with an Electronic Health Record; experience with Epic scheduling and template building is required.

• Familiarity with the Microsoft Office Suite (Outlook, Excel, Teams, etc.) is essential.

🏝️ Benefits

• Generous PTO and holiday schedule.

• Medical, dental, and vision coverage options available for you and eligible dependents.

• FSA, HSA, and commuter pre-tax reimbursement funds.

• Short- and Long-Term Disability, along with Free Basic Life and AD&D insurance.

• 401(k) Retirement Plan with Safe Harbor contributions after one year of employment.