Scheduling Coordinator – Home Care Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Coordinate and modify caregiver schedules throughout the day

• Handle same-day schedule adjustments and new care requests

• Respond to phone calls, texts, and Teams messages from caregivers and clients

• Manage caregiver absences and arrange for replacement coverage

• Monitor caregiver arrivals and ensure visit check-ins are completed

• Assist with Targeted Care and On Demand operations during the afternoon and evening

• Act as a backup for the Scheduling Manager during PTO and days off

• Update payroll time records based on confirmed visit data

• Ensure accurate documentation within our CRM system

• Work closely with Care Coordinators and the Operations team to provide seamless service

⛳️ Requirements

• Minimum of 2 years’ experience in home care scheduling, healthcare operations, staffing, dispatch, or a comparable fast-paced operations setting

• Proven experience in coordinating schedules and addressing time-sensitive matters

• Excellent customer service and telephone communication abilities

• Proficient in working with multiple software platforms simultaneously

• Previous experience in remote work is advantageous

• Familiarity with CRM and scheduling software is preferred

🏝️ Benefits

• No two days are alike.

• You will play a vital role in ensuring clients receive the care they need while providing support to caregivers throughout their day.

• You will collaborate with an experienced operations team that prioritizes collaboration, ownership, responsiveness, and solution-finding.