This is a fully remote position, open to applicants in Colombia.

• Collaborate with clients to arrange On-site and Pre-Scheduled Video (VRI) Interpreter appointments to meet their needs and expectations.

• Address urgent requests by utilizing Propio’s database of Interpreters to fulfill last-minute client demands.

• Monitor and verify schedules and timesheets for the interpreters serving our clients and community.

• Work in partnership with other departments within the organization to ensure a seamless and consistent client experience.

• Assist Interpreters by maintaining a positive attitude and developing events and programs to enhance Interpreter engagement and satisfaction.

• Ensure that documentation required for Interpreters and Clients is managed securely and confidentially.

• Perform additional duties as assigned.

• A minimum of 2 years of relevant customer service experience.

• Proven ability to be resourceful, take initiative, stay motivated, and maintain a keen attention to detail.

• Exceptional written and verbal communication skills.

• Excellent customer service and professional demeanor.

• Intermediate proficiency in Microsoft Suite of Products (Excel, Word, Outlook, etc.).

• Capability to handle confidential and sensitive information appropriately.

• Ability to work both independently and collaboratively in a team setting to meet deadlines.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Supportive and inclusive work environment.

Scheduling Coordinator

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