Scheduling Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Arrange appointments with external network specialists for consultations and procedures requested by PACE Primary Care Physicians.

• Prioritize appointment scheduling based on Expected By Date and clinical urgency.

• Collaborate with clinical teams to ensure participant flow and timely access to care.

• Accurately record appointment information and updates in Epic.

• Act as a liaison between participants, caregivers, providers, and external specialist offices.

• Inform participants and families about appointment specifics.

• Coordinate intricate medical appointments, referrals, and specialty care services.

• Acquire and monitor consultation notes and diagnostic testing results.

• Oversee clinic scheduling workflows and the coordination of participant care.

• Provide front-office support, including participant check-in and appointment management.

• Prepare and coordinate authorizations for specialty referrals and services.

• Engage in Interdisciplinary Team meetings as needed.

• Manage schedule changes, transportation arrangements, medically necessary escorts, and coverage needs.

• Maintain documentation in Epic for organizational visibility.

• Assist with internal audits, quality reviews, and process improvement initiatives.

• Carry out other duties as assigned by the Regional Scheduling Manager.

⛳️ Requirements

• A minimum of 1 year of administrative, clerical, and medical administrative experience, including filing, record keeping, data entry, and customer service.

• At least 1 year of experience in scheduling.

• Recent experience in medical scheduling within the last 1–2 years of employment.

• 3–5 years of experience in customer service.

• Experience working remotely.

• Knowledge of medical terminology.

• Experience with EMR systems.

• Ability to satisfactorily perform each essential duty.

• Preferred: experience in a clinic healthcare setting focusing on geriatrics.

• Preferred: experience as a Nursing Assistant in home care, long-term care, daycare, or group home environments.

• Preferred: familiarity with Epic EMR.

• Completion of Florida Care Provider Background Screening Clearinghouse background screening is required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Life insurance and AD&D coverage.

• Supplemental life insurance.

• Flexible spending accounts.

• 401(k) savings plan with company match.

• Paid time off.

• Company-paid holidays.

• Patient-centered care model.

• Equal opportunity and affirmative action workplace.