Scheduling Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Coordinate and oversee the daily schedules for approximately five home assessment nurses located in Boston, Springfield, and Worcester, Massachusetts.

• Contact members via phone to arrange and confirm visits, encompassing both initial and follow-up assessments.

• Enhance scheduling efficiency by taking into account geographical locations, nurse availability, and member requirements to reduce travel time and improve overall productivity.

• Update the scheduling and EMR systems in real-time, ensuring accurate appointment and member details are maintained.

• Communicate swiftly with nurses and leadership regarding any changes in the schedule, urgent member requests, or cancellations.

• Monitor assessment completion rates and follow up on any pending appointments.

• Record outreach efforts, scheduling specifics, and any special instructions in the designated systems.

• Collaborate with internal teams to resolve any challenges related to scheduling or member engagement.

• Deliver exceptional customer service to members and their caregivers while ensuring confidentiality is upheld.

• Assist in quality improvement initiatives concerning scheduling workflows.

• Perform other duties as required.

⛳️ Requirements

• An Associate's degree or equivalent work experience is necessary; a Bachelor's degree is preferred.

• At least 2 years of experience in scheduling, coordination, or administrative positions within a healthcare environment.

• Familiarity with electronic medical records (EMR) and scheduling systems is essential.

• Experience in HIPAA-compliant or healthcare-related settings is required.

• Exceptional organizational, communication, and interpersonal skills are a must.

• Proven ability to multitask, prioritize, and adhere to deadlines in a dynamic environment.

• Intermediate to advanced proficiency in Microsoft Office and EHR platforms is needed.

• Ability to work independently with minimal supervision and adjust to shifting priorities.

• Comfort with technology and remote collaboration tools is important.

• Willingness to work a hybrid schedule, which includes occasional in-office meetings or training sessions in Massachusetts.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment focused on teamwork and collaboration.