Scheduling and Customer Support Virtual Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Coordinate the scheduling of swim instructors across various regions in Florida.

• Optimize route planning to minimize travel time between lessons.

• Have a solid understanding of logistics in territories such as Fort Lauderdale, Palm Beach, and Orlando.

• Make prompt scheduling decisions in real-time.

• Professionally handle inbound calls.

• Communicate with parents via phone, SMS, and email.

• Maintain a consistently high level of customer service.

• Address follow-ups and inquiries in a timely manner.

• Utilize Go High Level (GHL) for scheduling, communication, and payment tracking.

• Manage operations using the internal app.

• Send messages, flyers, and updates to clients.

⛳️ Requirements

• 3–4+ years of experience in administration, scheduling, or operations.

• Excellent English communication skills, both spoken and written.

• Comfortable managing phone calls with clients in the US.

• Ability to work efficiently under pressure, especially in real-time scheduling scenarios.

• Highly proficient with technology and a quick learner.

• Strong organizational and problem-solving abilities.

• Nice-to-Haves: Knowledge of US geography (especially Florida), experience with Go High Level (GHL), customer service experience (particularly with parents), and a mature, relatable personality.

🏝️ Benefits

• 100% REMOTE.

• $50 birthday bonus.

• $200 testimonial bonus.

• $500 monthly raffle entry.

• NO TRACKER. NO PROBLEM.