Scheduler, Customer Service

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop, oversee, and sustain daily, weekly, and ongoing caregiver schedules

• Pair caregivers with clients based on their skills, certifications, location, and client preferences

• Relay schedule assignments, updates, and modifications to caregivers and clients

• Manage call-outs, last-minute schedule adjustments, and emergency coverage needs

• Ensure schedules adhere to labor laws, overtime regulations, and agency policies

• Collaborate with nursing, HR, and operations teams regarding onboarding new hires

• Update and keep precise scheduling and visit records

• Verify scheduled visits, monitor attendance, and address any missed or late shifts

• Address caregiver and client scheduling inquiries, concerns, or complaints

• Aid in payroll accuracy by confirming hours worked

⛳️ Requirements

• Minimum of 1 year of relevant professional experience

• Strong attention to detail and precision

• Exceptional problem-solving and decision-making skills

• Strong interpersonal and communication abilities with caregivers, clients, and families

• Capability to prioritize and juggle multiple tasks in a dynamic environment

• Professional demeanor, empathetic, and composed under pressure

• Dependable, adaptable, and reliable scheduling availability

• Completion of Secondary Basic Education

• Advanced proficiency in English

🏝️ Benefits

• Health insurance

• Retirement plans