Scheduler

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Arrange, cancel, reschedule, and register outpatient appointments and procedures for various ambulatory clinics

• Collect and verify patient guarantor information at least once a year and generate referrals when necessary

• Schedule and register patients/customers in accordance with scheduling guidelines and medical appropriateness

• Gather all necessary information required to schedule and register appointments

• Identify and communicate scheduling adjustments and areas for development

• Promptly inform the relevant personnel of scheduling changes resulting from cancellations

• Address patient and staff needs and complaints appropriately, involving supervisors and patient representatives when needed

• Consult with referring physician offices to ensure that written or electronic orders are in place and obtain them as required

• Verify external orders for completeness and document requests

• Complete Workques and daily scheduling-area tasks in a timely manner

• Respond promptly to patient communications

• Escalate urgent needs to the appropriate area of responsibility

⛳️ Requirements

• High School diploma or equivalent

• State criminal background check and Federal criminal background check, if necessary, as mandated for regulated areas

• Capability to sit for extended periods

• Excellent written and verbal communication skills

🏝️ Benefits

• Competitive salary

• Health, dental, and vision insurance

• Retirement savings plan

• Opportunities for professional development