SAP Concur Functional Analyst – Enterprise Applications

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and sustain the Deployment Solutions Concur platform, which encompasses user access, group management, permissions, workflow assistance, configuration updates, and regular system maintenance.

• Collaborate with Deployment Solutions IT, finance, compliance teams, vendors, and other IT departments to resolve technical or functional issues related to Concur.

• Keep updated on Concur enhancements and updates, and assist in testing or implementing relevant modifications.

• Review and assist in processing employee expense reports submitted via Concur.

• Confirm receipt validity, coding accuracy, adherence to policies, and the completeness of necessary expense documentation.

• Aid in the Concur Audit and Verify processes, detect discrepancies or policy violations, and escalate issues for appropriate resolution.

• Assist in reconciling corporate credit card transactions and travel expenses as applicable.

• Manage, investigate, resolve, or escalate ServiceNow tickets and inquiries related to Concur.

• Provide support to employees and Deployment Solutions users regarding Concur inquiries, troubleshooting, and guidance.

• Assist in developing training materials, user guides, FAQs, and playbooks for Concur and other assigned applications.

• Create or modify Concur reports to monitor expense patterns, identify issues, and offer operational insights.

• Support user acceptance testing (UAT), regression testing, release readiness, deployment checklists, and post-release validation.

• Identify recurring challenges, factors driving rework, or opportunities for manual process enhancements and propose improvements.

• Provide functional administration for other Deployment Solutions applications or future supported platforms as assigned.

• Exhibit a commitment to diversity, equity, and inclusion through ongoing development, modeling inclusive behaviors, and actively managing bias.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in information technology, computer science, data analytics, engineering, business systems, or a related field; equivalent experience may be accepted.

• 2+ years of experience in administering or supporting Concur Expense Management.

• 2+ years of experience in supporting Concur-related integrations, such as MedPro, Veeva, and other connected systems.

• 2+ years of experience in auditing expense reports, validating receipts, reviewing coding, or ensuring travel and expense compliance.

• 2+ years of experience in utilizing Microsoft Dynamics 365 or integrating finance/application data across systems.

• 2+ years of experience with ServiceNow, ticketing tools, reporting tools, or enterprise application support processes.

• Strong attention to detail, analytical skills, communication abilities, and proficiency in following controlled support processes.

• Certification in Concur Administration or related SAP Concur learning is preferred.

• Experience in application testing, UAT, or offshore support delivery is preferred.

• Proven ability to utilize AI-assisted solutions to streamline support processes, improve issue resolution, enhance user experience, and minimize repetitive manual tasks within enterprise applications is preferred.

• Experience in the life sciences and/or other healthcare-related fields is preferred.

• Experience in supporting client-facing operations, shared services, or managed service environments is preferred.

🏝️ Benefits

• Certified as a Great Place to Work globally.

• Equal Opportunity Employer.

• Commitment to Diversity, Equity & Inclusion.

• Availability of remote work options.