Product Intake Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the process for introducing new products and services at the enterprise level.

• Assess product information submitted by requestors, vendors, and stakeholders to ensure it is complete, clear, and aligns with enterprise priorities.

• Analyze client demand alongside enterprise capabilities to evaluate potential success and recommend prioritization strategies.

• Collaborate with cross-functional stakeholders from Product, Technology, Infrastructure, Sales, and Operations.

• Ensure compliance with intake Service Level Agreements (SLAs) while communicating progress, risks, and escalations.

• Perform impact assessments that encompass affected systems, teams, business processes, and clients.

• Establish request prioritization based on strategic evaluation and alignment with overarching goals.

• Provide executive summaries and guidance on Architecture Review Board (ARB) requirements.

• Guarantee that compliance and governance standards are adhered to throughout the intake process.

• Manage standards for intake documentation and define, monitor, and report Key Performance Indicators (KPIs) related to intake health and throughput.

• Guide requests from submission through prioritization to hand-off.

• Offer actionable insights on intake trends to senior leadership for portfolio and strategic planning.

• Cultivate and sustain relationships with stakeholders and partners to evaluate impacts, dependencies, and opportunities.

• Stay informed about processing platforms, interdependencies, and organizational intricacies to conduct feasibility assessments.

• Continuously enhance intake processes utilizing Lean-Agile methodologies and portfolio management practices.

• Keep abreast of industry trends, emerging technologies, and the competitive landscape.

• Collaborate with Procurement, Sales, and Service teams on vendor and client requests.

• Gather business-case requirements including business and technical needs, scope, impacted systems, financial models, client implications, capacity planning, and organizational value.

• Support Phase 1 of the Product Life Cycle (PLC): Initiation, ensuring requests are prepared for subsequent execution.

• Elicit, analyze, and document business and technical requirements for feasibility assessments, architectural reviews, and intake decisions.

• Create intake artifacts such as requirements summaries, scope definitions, and dependency mappings.

⛳️ Requirements

• A Bachelor’s Degree in Business Management or a related field is preferred, or an equivalent combination of education and experience is required.

• A minimum of seven (7) years of experience in Business Analysis, Product Management, or related fields is required.

• Five (5) years of experience in financial services or payments processing is preferred.

• Familiarity with Agile/Lean methodologies, epics/features, and backlog refinement is preferred.

• Experience in User Experience and Product Design is considered an asset.

• Capability to facilitate and persuade diverse stakeholders to reach alignment on prioritization and next steps.

• Proficient in effective verbal and written communication, capable of presenting to all levels of leadership.

• Able to plan, track, and manage tasks in a fast-paced, multi-priority environment while meeting deadlines.

• Knowledge of project prioritization, impact analysis, and risk assessment.

• Strong understanding of the card payments industry, core processing platforms, and related in-house applications.

• Excellent analytical abilities.

• Advanced skills in analysis and financial modeling, with the capacity to link intake requests to enterprise value.

• Proficiency in word processing and spreadsheet software applications.

• Willingness to travel as necessary.

• Ability to maintain confidentiality of sensitive materials.

• Flexibility and capacity to work under high pressure in a complex environment.

• Must be legally authorized to work in the United States; this position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical coverage with telemedicine options

• Dental and Vision insurance

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, and Family Care leave

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k plan with employer matching

• Health Savings Accounts (HSA) with employer contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance options

• Mental Health and Well-being support through Employee Assistance Program (EAP)

• Tuition Reimbursement program

• Wellness initiatives

• Remote-first, flexible work environment

• Commitment to psychological safety, well-being, and a sense of belonging