Salesforce Service Cloud Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Set up Salesforce Service Cloud, including page layouts, record types, Lightning pages, and dynamic forms.

• Develop case management workflows such as case queues, assignment rules, escalation rules, auto-response templates, and milestones.

• Create screen flows that assist clinical staff in navigating multi-step tasks (prior authorizations, patient referrals, medication refill escalations) with minimal training required.

• Generate real-time dashboards and reports to track open cases by status, VA workload, resolution times, and escalation frequency.

• Configure omni-channel routing for case intake via phone, email, portal, and SMS.

• Provide support for integration with Dialpad (CTI), Tebra (EHR), Answer Connect, and other clinic systems as the platform evolves.

• Develop knowledge base articles within Salesforce for staff standard operating procedures and payer-specific guidelines.

⛳️ Requirements

• Salesforce Administrator Certification (ADM-201) — mandatory, must be verifiable through Trailhead.

• 2–4 years of practical experience in configuring Salesforce Service Cloud (not solely Sales Cloud).

• Proficient in Flow Builder, including screen flows, record-triggered flows, and scheduled flows.

• Experience in creating case queues, assignment rules, escalation rules, and entitlements.

• Ability to develop clear and actionable Salesforce dashboards and reports.

• Proficient in English — direct interaction with the client’s physician-owner is expected.

• Bonus Points

• Experience in a healthcare or clinic setting (patient workflows, HIPAA, EHR integrations).

• Platform App Builder Certification.

• Familiarity with Dialpad CTI or telephony integrations within Salesforce.

• Knowledge of the Salesforce Health Cloud data model.

• Experience with Tebra, athenahealth, AdvancedMD, or similar EHR systems.

🏝️ Benefits

• Competitive hourly compensation based on experience and location.

• Long-term engagement with a growing healthcare operations company — this is not a temporary project.

• Opportunities for direct client engagement — you will contribute to building solutions that will be utilized daily by the practice.

• Chance to influence the Salesforce practice within Neolytix as we expand this capability across our client base of over 270.