JIRA Administrator – Third Party Software Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• The JIRA Administrator is tasked with the configuration, upkeep, and management of the organization’s Atlassian suite, which includes JIRA Service Management, Confluence, and related marketplace applications.

• This position acts as the main administrator for third-party software systems across various departments, ensuring the precision of workflows, the integrity of documentation, and the reliability of systems.

• The role carries direct JIRA administration responsibilities and is essential for the organization’s daily operational continuity across IT, HR, ASD, Transportation, Facilities, and other developing departments.

• Configure and oversee JIRA Service Management projects, workflows, dynamic forms, and automation rules.

• Manage the installation, licensing, and updates of marketplace applications.

• Administer user access controls, permissions, and project configurations at the department level.

• Maintain the Confluence knowledge base and internal documentation.

• Provide support to departments including IT, HR, Avatar, Transportation, Facilities, and any other developing departments.

• Oversee user access, configurations, and audit processes for designated third-party applications.

• Maintain documentation for changes, standard operating procedures (SOPs), and patch notes across managed systems.

• Support system integrations and escalate vendor-related issues as necessary.

• Act as the first point of contact for JIRA-related requests and issues regarding workflow configuration.

• Participate in the onboarding and offboarding process for new hires to ensure accurate system access.

• Contribute to initiatives aimed at process improvement and internal documentation.

• Send ticket notifications in accordance with team protocols, consistently and punctually.

⛳️ Requirements

• Proven hands-on experience with JIRA / Atlassian (focusing on configuration, rather than solely end-user interaction).

• Strong administrative and organizational capabilities.

• Keen attention to detail and the ability to manage intricate, logic-driven workflows.

• Solution-oriented mindset; able to independently learn unfamiliar systems.

• Excellent written and verbal communication skills.

• Preferred Qualifications:

• Atlassian Certified Professional credential.

• Experience with Salesforce.

• Background in Confluence administration.

• Experience within healthcare, nonprofit, or regulated environments.

• Familiarity with change management and SOP documentation processes.

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and training.

• Flexible work arrangements and a supportive team environment.