Salesforce Program Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the main point of contact for Salesforce-related business challenges.

• Diagnose issues across opportunity management, account hierarchies, CPQ, CLM, pricing, and onboarding workflows.

• Collaborate with cross-functional teams (SalesOps, BizSys, Data, Product, Engineering, Compliance) to address concerns.

• Conduct root cause analysis and implement sustainable solutions.

• Oversee and prioritize escalations across multiple regions.

• Analyze Salesforce data to pinpoint bottlenecks, trends, and inefficiencies.

• Monitor sales productivity, issue resolution, and operational performance.

• Develop dashboards/reports and offer data-driven recommendations.

• Identify gaps in workflows and promote process optimization & automation.

• Work closely with commercial teams, sales leaders, and cross-functional partners.

• Prepare executive-ready presentations, business reviews, and reports.

• Simplify complex issues into clear, actionable insights for leadership.

⛳️ Requirements

• Over 5 years of experience in Salesforce CRM (SalesOps, Program/Business Ops, Commercial Ops).

• Profound knowledge of Opportunity Management, Account Hierarchy, CPQ, CLM, and Sales workflows.

• Exceptional analytical and problem-solving capabilities.

• Proficient in Advanced Excel/Google Sheets and Salesforce reporting/dashboards.

• Excellent skills in stakeholder management and communication.

• Experience in crafting executive presentations and business reviews.

• Strong program/project management abilities.

• Capacity to work independently in a fast-paced, ambiguous environment.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive insurance coverage.

• A collaborative and supportive workplace culture.

• Opportunities for learning and growth with a talented team.

• A positive and enjoyable work atmosphere.