Salesforce Operations Manager

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Lead initiatives to enhance Salesforce capabilities and promote user adoption within Cisco Capital.

• Serve as a vital collaborator in executing process automations to boost operational efficiency.

• Oversee the health and security of our internal Salesforce environment.

• Design and maintain flows, process automations, validation rules, custom objects, fields, and page layouts.

• Supervise data quality and integrity, including deduplication, import/export processes, and data governance practices.

• Plan and coordinate Salesforce releases, sandbox environments, and change sets.

• Manage the internal Salesforce environment to ensure seamless operation, administration, and user management.

• Work in partnership with the existing Salesforce admin team to ensure continuity, knowledge sharing, and effective troubleshooting.

• Assist in the creation of reports and dashboards to deliver actionable insights.

• Document processes and develop training materials for end-users.

• Identify and assess AI tools and features that can enhance Salesforce workflows.

⛳️ Requirements

• Must have authorization to work in the US without the need for sponsorship, both now and in the future.

• A minimum of 3 years of hands-on Salesforce administration experience in a production setting.

• Strong understanding of the Salesforce data model, security model, and declarative automation tools (Flow, Process Builder, Workflow Rules).

• Proven track record in managing data integrity, data classification, and adherence to security compliance standards.

• Demonstrated experience with Salesforce release management, including the use of sandboxes and change sets.

• Technical expertise in reporting and dashboard creation to support business insights.

• A strong technical aptitude with an emphasis on problem-solving and process optimization.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Familiarity with tools such as Power Automate, Power BI, Microsoft 365, and AI platforms.

• Ability and eagerness to learn swiftly and take ownership of Salesforce administration responsibilities.

• A detail-oriented mindset with a strong dedication to data accuracy and security compliance.

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with a Cisco matching contribution

• Paid parental leave

• Short and long-term disability coverage

• Basic life insurance

• 10 paid holidays per full calendar year

• 1 floating holiday for non-exempt employees

• 1 paid day off for the employee’s birthday

• Paid year-end holiday shutdown

• 4 paid days off for personal wellness

• 16 days of paid vacation time per full calendar year

• Flexible vacation time off program

• 80 hours of sick time off provided on hire date and each January 1st

• Up to 80 hours of unused sick time carried forward from one calendar year to the next

• Optional 10 paid days per full calendar year to volunteer