Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main administrator for Salesforce, guaranteeing platform reliability, performance, and continuous improvement.

• Evaluate support requests and enhancement tickets, troubleshoot problems, and implement scalable solutions.

• Create, develop, and oversee business process automation utilizing Salesforce Flow, approval processes, and other declarative tools.

• Configure and manage custom objects, fields, record types, page layouts, validation rules, formulas, and associated platform components.

• Produce, maintain, and enhance reports and dashboards.

• Oversee user setup and maintenance, including profiles, permission sets, roles, licenses, and access controls.

• Ensure compliance with security, governance, data management, and best practices.

• Work collaboratively with business stakeholders to collect requirements and translate business needs into Salesforce solutions.

• Assist with system testing, release management, change control, and deployment activities.

• Keep documentation updated for system configurations, business processes, integrations, and technical procedures.

• Offer training, guidance, and continual support to end users.

• Collaborate with internal teams and external vendors on integrations, enhancements, and strategic projects.

• Stay updated on Salesforce releases, new technologies, and industry best practices to suggest improvements.

⛳️ Requirements

• Salesforce Certified Administrator certification.

• Over 5 years of practical Salesforce administration experience.

• Experience in the insurance industry or strong knowledge of insurance business principles is advantageous.

• In-depth understanding of Salesforce architecture, security model, data management, and declarative development capabilities.

• Proven experience in building and maintaining Salesforce Flow automations and business process solutions.

• Proficiency with Data Loader and other data management tools, including data import, export, cleansing, and migration activities.

• Familiarity with Salesforce deployment and release management tools, including Change Sets.

• Experience in creating reports and dashboards that meet business requirements.

• Advanced skills in Microsoft Excel, including data analysis and manipulation.

• Capability to produce and maintain clear, accurate, and consistent documentation.

• Excellent written and verbal communication skills for both technical and non-technical audiences.

• Strong analytical and problem-solving abilities.

• Capability to manage multiple priorities in a dynamic, fast-paced environment.

• Strong interpersonal skills with the ability to engage employees at all levels of the organization.

• Limited travel may be required.

• Must be able to pass a criminal background check, as permitted by law.

🏝️ Benefits

• Competitive Salary

• Health Insurance Plans (PPO, HSA, Copay Options)

• Dental Insurance

• Vision Insurance

• Company Paid Disability Insurance

• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance

• 401(k) with Safe Harbor Match

• Paid Time Off

• Paid Holidays