Salesforce Developer – Production Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for Salesforce production issues, incidents, and escalations.

• Investigate, diagnose, and rectify defects in Apex, Flows, LWC, integrations, and Salesforce configurations.

• Conduct root-cause analysis and implement lasting corrective measures to avoid recurring problems.

• Oversee platform health, system performance, and the reliability of integrations.

• Leverage Copado AI for troubleshooting, code analysis, impact assessments, debugging, and proposing solutions.

• Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors.

• Collaborate closely with Business, Product, QA, and Support teams to prioritize and address production incidents.

• Create and implement hotfixes, patches, and stability improvements with minimal disruption to business operations.

• Identify opportunities to enhance platform reliability, scalability, and maintainability.

• Develop and maintain technical documentation, runbooks, and knowledge articles for support processes.

• Engage in incident reviews and contribute to initiatives aimed at continuous improvement.

• Assist in release validation and post-deployment monitoring activities.

⛳️ Requirements

• Over 5 years of Salesforce development experience.

• Extensive experience in troubleshooting and supporting Salesforce production environments.

• Proficient in Apex debugging, including knowledge of governor limits, bulkification, recursion control, and performance optimization.

• Strong comprehension of Salesforce Flows, Process Automation, and resolving complex automation issues.

• Experience in diagnosing integration challenges related to REST APIs, authentication, and data synchronization.

• Solid SOQL/SOSL skills along with data analysis experience.

• Familiarity with AI-assisted development tools like Copado AI, GitHub Copilot, or similar platforms.

• Capability to perform root-cause analysis and implement sustainable solutions rather than temporary fixes.

• Exceptional communication skills, with the ability to articulate technical issues clearly to both technical and non-technical stakeholders.

• Strong sense of ownership, urgency, and accountability in high-priority production scenarios.

🏝️ Benefits

• Comprehensive Medical/Rx/Dental/Vision coverage for employees and their eligible family members.

• Competitive PTO and vacation policies.

• One Friday off each month for Wellness Weekends.

• Company 401(k) plan with employer contributions after one year.

• Opportunities for company-sponsored training and certification.

• Quarterly award ceremonies to recognize top achievers who receive additional bonuses.

• Ongoing volunteer opportunities to support the community through our BHG Cares program.