Salesforce Developer – Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with the provider of the Salesforce EHR platform to create new features and enhance functionality.

• Conduct regular configuration management and adjust security settings within Salesforce to maintain optimal performance.

• Design and implement workflows and validation rules that facilitate efficient data entry and clinical reporting.

• Develop dashboards and custom reports to monitor patient engagement metrics and operational effectiveness.

• Serve as the main point of contact for patients experiencing difficulties accessing or using the patient portal, offering clear, empathetic, and technical support.

• Perform detailed administrative reviews of patient files to verify insurance coverage, address eligibility discrepancies, and ensure accurate billing documentation.

• Act as a primary resource for patients, addressing inquiries about their account status, appointment details, or portal functionalities.

• Identify recurring patient challenges within the Salesforce user interface or portal experience and suggest/implement user-friendly interface enhancements.

⛳️ Requirements

• Demonstrated experience in Salesforce development/administration, with a preference for prior work in a healthcare setting or clinical environment.

• Strong knowledge of Salesforce configuration (Profiles, Roles, Flows, Reports, and Dashboards).

• Understanding of the Salesforce data model, including when and how to create custom objects, junction objects, and other model components.

• Familiarity with healthcare administrative processes, particularly in relation to insurance verification and patient record management.

• Excellent customer service skills, capable of translating technical concepts into straightforward instructions for non-technical users.

• Ability to create and document operational procedures using videos, checklists, and progressive disclosure instruction pages.

• Solid understanding of healthcare privacy regulations (e.g., HIPAA) and the significance of data security in a CRM environment.

• Positive attitude, outstanding time management skills, a passion for teamwork, and a reliable and punctual work ethic.

• A secure and quiet workspace, with an internet connection capable of at least 20 Mbit download speed and a reliable power supply (must have a whole house UPS if unstable).

• Must be able to pass a background check.

🏝️ Benefits

• Paid time off plan

• Paid training

• Wellness program