Salesforce CRM Administrator

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Collaborate with Sales, Service, and Support teams to identify support requirements and strategize application expansion.

• Implement strategic Salesforce projects across various business units and Salesforce instances.

• Foster high-quality implementations by building relationships with stakeholders and conducting regular status meetings.

• Utilize Salesforce platform expertise to introduce new features and enhance platform capabilities.

• Develop, maintain, and improve automated business processes using tools such as Flow.

• Provide guidance on and execute Salesforce process automation with precise documentation.

• Ensure Salesforce serves as the definitive source for customer and sales data.

• Oversee Salesforce data monitoring and updates, including importing, exporting, and mass uploads.

• Manage daily Salesforce configuration, support, maintenance, and enhancements, including custom objects and fields.

• Create and design custom reports for Support, Sales, and Marketing teams.

• Handle Salesforce modifications related to business processes, technology, and personnel.

• Design and establish new Salesforce processes while promoting user adoption.

• Implement deployment strategies such as staging versus production.

• Convert business needs into business and functional user requirements.

• Apply Agile methodologies, including scrums and Kanban, utilizing Jira and other ticketing systems.

• Perform additional similar and related tasks as necessary.

⛳️ Requirements

• Minimum of 1–2 years of experience as a Salesforce Administrator.

• Over 3 years in a Service or Support role managing Salesforce.com.

• Proficient in designing, configuring, and customizing Salesforce solutions.

• Strong comprehension of cloud-based SaaS models and business applications.

• Significant experience in data management and reporting.

• Bachelor’s degree in business or computer science is advantageous.

• Skilled in MS Office applications (Outlook, Word, Excel, PowerPoint).

• Familiarity with Salesforce.com and/or SFDC Administrator or Advanced Administrator Certification.

• Exceptional communication and presentation abilities.

• Strong time management and project management skills, capable of handling multiple priorities.

• Ability to excel in a fast-paced, dynamic work environment.

• Highly organized with a keen attention to detail.

• Capacity to work effectively across various functional teams.

• Strong analytical skills for evaluating CRM applications and their effective usage.

• Genuine interest in and aptitude for CRM and other cloud-based technologies.

• Experience with Agile methodologies, Jira, and other ticketing systems.

• Proficient in translating business needs into business and functional user requirements.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• High employer 401K match

• Paid time off (PTO)

• Holiday pay

• Short-term disability benefit plans

• Long-term disability benefit plans

• Above-benchmark paid maternity and parental leave

• Bonus opportunities in accordance with the Company’s incentive plans

• Paid time off to volunteer

• Employee Resource Group network