Salesforce Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of and oversee the Salesforce CRM utilized by Sales, Marketing, Customer Service, and Analytics teams.

• Establish the CRM roadmap, set priorities, and develop platform strategies that align with business objectives.

• Lead the administration, automation, integrations, and optimization of the Salesforce platform.

• Promote CRM data governance, maintain quality standards, and implement validation processes.

• Collaborate with Data and Technology teams for enterprise-level integrations and AI projects.

• Enhance workflows, reporting, dashboards, and business processes within Salesforce.

• Assist in lead lifecycle management, customer segmentation, and campaign execution.

• Facilitate AI-driven insights, forecasting, personalization, and automation functionalities.

• Foster user adoption through training, enablement initiatives, and change management practices.

• Oversee Salesforce releases, enhancements, and overall platform performance.

• Work together with external vendors and internal stakeholders on CRM-related initiatives.

⛳️ Requirements

• Minimum of 5 years of practical Salesforce experience in roles such as CRM Manager, Product Owner, or Senior Administrator.

• Extensive knowledge of Salesforce Sales Cloud and Service Cloud.

• Experience with Marketing Cloud is highly desirable.

• Familiarity with implementing AI-enabled CRM capabilities, including Einstein, predictive analytics, and automation tools.

• Strong comprehension of CRM data governance, architecture, and integration processes.

• Experience with ERP systems, APIs, middleware, and enterprise data ecosystems.

• Proven track record of supporting Marketing, Sales, Customer Service, and Analytics teams.

• Experience in managing CRM data quality, workflows, and automation efforts.

• Salesforce Administrator certification is a must-have.

• Excellent stakeholder management and cross-functional collaboration abilities.

• Experience in leading or mentoring CRM administrators or analysts.

• Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or a related field.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A supportive and inclusive company culture.