Salesforce Administrator – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee user access and permissions, including the onboarding of new users, managing permission sets, access to apps/reports/dashboards, roles, and sharing settings.

• Address and resolve internal Salesforce request-queue tickets while documenting changes clearly.

• Identify and rectify flow errors, malfunctioning automations, and general Salesforce issues.

• Troubleshoot CPQ (Kugamon) quote and order complications, such as submission errors, PDF generation issues, quote/line validation, pricebook management, and SKU maintenance.

• Create and modify reports, dashboards, and list views as needed.

• Implement minor configuration, field-level, and layout adjustments upon request.

• Navigate the legacy Salesforce instance to reduce an aging backlog of about 70 tickets.

• Utilize AI tools to tackle unfamiliar challenges.

• Recognize recurring trends and systemic issues for further escalation.

⛳️ Requirements

• Based in the U.S.

• Authorized to work in the U.S.

• Capable of passing a Criminal Justice Information Services (CJIS) Background Check.

• Practical Salesforce administration experience in both Sales Cloud and Service Cloud, encompassing permissions, flows, and fundamental configuration.

• Ability to work autonomously and a solid understanding of the Salesforce platform.

• Proficient in using AI tools to quickly resolve issues and able to recognize inaccuracies in AI solutions.

• Excellent written communication skills and the ability to document changes along with their rationale.

• Salesforce Administrator certification is preferred.

• Experience with CPQ is preferred; familiarity with Kugamon is a plus.

• Preferred experience in Service Cloud/case management.

• Experience in cleaning up or operating within a legacy Salesforce organization is preferred.

• Preferred knowledge of Lightning and general platform navigation.

• A background in technology, IT, or service-related fields is preferred.

• Cybersecurity experience is a plus, but not mandatory.

• Willingness and ability to pass a CJIS Background Check and obtain CJIS certification.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans; the company covers 100% of employee premiums and 90% of dependent premiums on base plans.

• Unlimited paid time off (PTO).

• 7 paid sick days.

• 11 paid holidays.

• 401(k) plan with a 4% company match after 90 days, immediately vested.

• Company-paid life insurance equal to 1x annual salary.

• Company-funded Short-Term Disability (STD) and Long-Term Disability (LTD) insurance.

• $125 monthly stipend for home-office technology expenses, including internet, equipment, and other tech needs.

• A collaborative atmosphere and a supportive, growth-oriented culture.