Salesforce Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Configure and sustain Salesforce capabilities, encompassing Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic forms, apps, actions, validation rules, reports, and dashboards.

• Administer user accounts, roles, profiles, permission sets, public groups, sharing rules, and various access controls.

• Conduct routine platform upkeep, readiness for releases, health assessments, data quality monitoring, and configuration evaluations.

• Troubleshoot configuration, automation, data, access, and user-related issues, escalating complex technical challenges as necessary.

• Assist in the development, testing, and deployment of Salesforce enhancements across sandbox, test, and production environments.

• Engage in Salesforce integrations with other enterprise applications and digital intake platforms.

• Facilitate data migration, cleansing, validation, reconciliation, and ongoing data quality initiatives.

• Design and implement functional, regression, and integration testing.

• Create and sustain configuration documentation, process flows, release documentation, technical notes, and user manuals.

• Offer Salesforce user support, training, and guidance.

• Monitor platform utilization and pinpoint opportunities to boost adoption and enhance user experience.

• Aid in incident resolution and production troubleshooting.

• Participate in Agile delivery activities and collaborate with project, business, and technical teams.

• Collaborate with business stakeholders to comprehend processes, requirements, challenges, and desired outcomes.

• Convert requirements into Salesforce configurations and functional specifications.

• Suggest optimal usage of existing Salesforce capabilities and recognized platform patterns.

• Identify chances to streamline processes and enhance automation.

• Engage throughout the solution lifecycle, including requirements gathering, configuration, testing, deployment, documentation, and post-implementation support.

• Collaborate on intricate requirements and solutions necessitating broader technical or architectural considerations.

• Partner with Business Applications and technology teams on integrations or cross-platform dependencies.

⛳️ Requirements

• 3–5+ years of practical Salesforce administration experience, preferably in an enterprise setting.

• Salesforce Certified Administrator certification is required or highly preferred.

• Platform App Builder, Advanced Administrator, or Service Cloud Consultant certifications are advantageous.

• Strong hands-on proficiency with Salesforce Service Cloud; experience with Sales Cloud and Experience Cloud is beneficial.

• In-depth knowledge of Salesforce configuration, including Flow, objects, fields, page layouts, record types, validation rules, permissions, reports, and dashboards.

• Solid understanding of Salesforce security and access principles, including profiles, permission sets, roles, sharing rules, and organization-wide defaults.

• Experience in troubleshooting Salesforce configuration, automation, data, security, and user issues.

• Familiarity with supporting Salesforce releases, sandbox environments, testing, and deployments.

• Experience with data migration, data quality, cleansing, validation, and reconciliation.

• Knowledge of Salesforce integrations, APIs, middleware, ERP, document management, or other enterprise applications is a plus.

• General understanding of Apex and Lightning development concepts sufficient for troubleshooting and effective collaboration with developers and technical specialists.

• Strong analytical, business analysis, documentation, and problem-solving abilities.

• Excellent verbal and written communication skills.

• Capability to independently manage assigned tasks while effectively collaborating with senior technical resources.

• Experience in Agile or similar delivery environments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Opportunities for career advancement and growth.