Salesforce Admin, Senior

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead the implementation, configuration, and optimization of Sales Cloud to enhance sales processes, manage pipelines, and improve revenue forecasting accuracy.

• Design and maintain Salesforce solutions that support Revenue Operations (RevOps), ensuring effective revenue forecasting capabilities aligned with business goals.

• Implement and manage Salesforce CPQ or Certinia Services CPQ (SCPQ) to optimize quote-to-cash workflows and boost revenue generation.

• Supervise Certinia Professional Services Automation (PSA) to facilitate project management, resource allocation, and financial tracking.

• Utilize Marketing Cloud to create and execute campaigns that drive engagement and contribute to revenue objectives.

• Use Data Cloud to integrate and analyze data, offering actionable insights for revenue forecasting and strategic decision-making.

• Implement and enhance Agentforce capabilities, leveraging AI-driven solutions to improve automation, forecasting, and user productivity.

• Demonstrate a willingness to learn and implement adjacent technologies such as 6sense ABM tools and others.

• Apply DevOps and CI/CD best practices to manage Salesforce deployments, ensuring efficient, reliable, and scalable delivery of updates and enhancements.

• Manage change control and change management processes to uphold system integrity, document updates, and mitigate risks during deployments.

• Lead user onboarding and adoption initiatives, including the development of training programs, documentation, and support strategies to maximize platform usage and satisfaction.

• Actively identify opportunities for process improvements, providing consultative recommendations to optimize Sales Cloud and related systems.

• Collaborate with sales, marketing, finance, and IT teams to ensure seamless integration of systems, accurate forecasting, and user adoption.

• Keep up to date with Salesforce releases, certifications, and emerging technologies to maintain a cutting-edge environment.

⛳️ Requirements

• A minimum of 3 years of experience as a SF Administrator, SF Consultant, or a similar role, with a demonstrated history of implementing and optimizing SF solutions.

• Extensive experience in Sales Cloud implementations, covering pipeline management, sales process automation, and revenue forecasting.

• Proven expertise in DevOps and CI/CD best practices for Salesforce deployments.

• Strong foundation in change management and change control, ensuring system stability and compliance during updates.

• Excellent communication skills.

• A proactive, solution-oriented mindset with a consultative approach to problem-solving.

• SF Administrator certification is mandatory.

• Additional Salesforce certifications (e.g., Sales Cloud Consultant, Advanced Administrator, CPQ Specialist, AI) are highly preferred.

• Familiarity with Loyalty Management, Data Cloud, or Experience Cloud is strongly desired.

• Knowledge of integration tools like MuleSoft or Zapier.

• Hands-on experience with SF CPQ or Certinia Services CPQ (SCPQ) for revenue-focused processes.

• Experience with Marketing Cloud related to campaign management and customer engagement.

• Experience with Data Cloud for data integration, segmentation, and analytics that support revenue insights.

• Familiarity with the Hospitality Industry.

🏝️ Benefits

• Salesforce certification program with bonus potential.

• Access to co-working spaces and offices for collaborative efforts.

• Engaging team activities.

• Flexible PTO policy.

• Healthcare benefits.

• Paid sick leave, parental leave, and volunteer days.