Sales Systems, CRM Functional Analyst

This is a fully remote position, open to applicants in Spain.

📋 Description

• Convert stakeholder requirements into functional specifications and user stories; pinpoint and execute process enhancements throughout the sales and service lifecycle.

• Propel improvements and operational excellence within Salesforce and SAP Service Cloud, with an emphasis on sales workflows, reporting, and multi-channel engagement.

• Function as the ultimate escalation point for intricate system issues; conduct cross-platform root-cause analyses and collaborate with IT to implement long-term technical solutions.

• Oversee system enhancements from initial concept to deployment, including the management of User Acceptance Testing (UAT) and validating global release preparedness.

• Discover and apply AI-driven automation and intelligent workflows to modernize our commercial platforms.

⛳️ Requirements

• 3–5 years of experience in functional analysis or high-level support for enterprise business systems.

• Proficient in English with outstanding communication abilities.

• Skilled in gathering, documenting, and translating business requirements into clear technical specifications.

• Demonstrated success in collaborating with IT development teams to execute scalable system enhancements.

• Experience acting as the final escalation point for complex functional challenges and cross-platform analysis.

• Ability to function effectively in complex technological environments that support diverse, international sales or service organizations.

🏝️ Benefits

• Competitive compensation and benefits package (including yearly company bonus, pension scheme, home office furniture, medical & life insurance…)

• Engaging and inspiring projects within a dynamic collaborative team.

• A work environment that offers numerous opportunities for professional training and career advancement within an international company.

• Encouragement of work-life balance.

• On-the-job training within a motivated, dynamic team.

• Permanent contract in a rapidly growing global organization.