Sales Support Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Assist in the onboarding and integration process for new veterinary clinics.

• Establish and nurture trusted relationships with primary veterinary accounts.

• Engage in proactive outreach to customers and address their questions, concerns, service issues, and opportunities.

• Collaborate with Operations to tackle service challenges and ensure consistent fulfillment of customer commitments.

• Keep track of account activities to spot retention risks, declining engagement, and potential growth opportunities in relationships.

• Accurately document customer activities, follow-ups, and opportunities within Gateway's CRM platform.

• Generate regular and on-demand sales reports.

• Transform customer and account data into valuable insights for the Sales team.

• Stay updated on Gateway's offerings, customer requirements, and competitive landscape.

• Assist with clinic integration, key account management, and opportunities for customer retention and growth.

• Regularly interact with veterinary clinics, Sales partners, Operations teams, and Care Center leadership.

• Be prepared to travel up to approximately 60% based on customer and business demands.

• Weekend work may be necessary to fulfill customer commitments, meet deadlines, or attend industry events.

⛳️ Requirements

• A minimum of 3 years in account management, customer success, sales support, or similar B2B roles.

• Demonstrated ability to forge and sustain strong customer relationships.

• Excellent consultative, communication, and problem-solving abilities.

• Highly organized, proactive, and disciplined in follow-through.

• Proficient in utilizing CRM technology, customer data, and sales reporting tools.

• Possession of a valid driver's license.

• Access to reliable transportation.

• Willingness to travel up to 60% as needed.

• Experience in veterinary, healthcare, service, route-based, or related industries is a plus.

• Capable of successfully passing the E-Verify employment verification check.

🏝️ Benefits

• Comprehensive benefits package.

• Continuous coaching, development, and opportunities for career advancement.

• Medical, Dental, and Vision coverage.

• 401(k) Retirement Savings Plan with employer matching contributions.

• Company-paid Life Insurance and Long-Term Disability coverage.

• Employee Assistance Program and Gateway CarePath.

• Health Savings Account option available for eligible High Deductible Health Plan participants.

• Flexible Spending Accounts.

• Pet Insurance and optional voluntary insurance plans.

• Paid vacation and recognized company holidays.

• Access to company technology.