Integration Support Specialist

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Deliver technical assistance and troubleshooting for API integrations, database connectivity, and data interchange between systems.

• Analyze and rectify integration failures, API errors, and data discrepancies through logs, API responses, and database records.

• Develop, enhance, and execute SQL queries to diagnose problems, extract data, and facilitate integration workflows.

• Evaluate RESTful API and webhook endpoints, decipher payloads, and debug authentication and authorization challenges.

• Define the scope of integration issues by gathering information, replicating problems, and collaborating with engineering teams as necessary.

• Support and maintain integrations with Microsoft Cloud technologies and external systems.

• Work collaboratively with colleagues, management, and engineering teams across different regions to address service challenges.

• Serve as an internal advocate for customers by conveying integration requirements to product and engineering teams.

• Document integration patterns, known issues, and troubleshooting guidelines.

• Assist customers in understanding integration functionalities, configuring connections, and independently resolving common issues.

• Proactively identify risks to integration stability and manage customer expectations effectively.

• Take ownership of tasks, follow up proactively, and ensure swift resolution.

⛳️ Requirements

• Prior experience in technical or integration support within IT.

• Strong SQL proficiency, encompassing database connectivity, complex queries, data analysis, and troubleshooting at the data level; MS SQL preferred.

• Practical experience with RESTful APIs, OAuth, API keys, request/response debugging, and Swagger/OpenAPI documentation.

• Familiarity with API testing tools such as Postman, Insomnia, or cURL.

• Understanding of JSON, XML, HTTP, and HTTPS protocols.

• Certification roadmap in Azure and/or Microsoft 365, such as Azure Fundamentals, Azure Administrator, or Microsoft 365 Certified Fundamentals/Associate level.

• Proficient in English, both spoken and written.

• Experience with Microsoft Cloud technologies, particularly Azure.

• Ability to identify, update, and create Help Center articles on integration-related topics.

• Capacity to work effectively within a team.

• Ability to make swift decisions, prioritize tasks, and execute responsibilities.

• Capability to maintain composure under pressure.

• Skill in communicating clearly and accurately with non-technical stakeholders.

• Experience troubleshooting SaaS application integrations is advantageous.

• Background in ETL processes or data migration is a plus.

• Familiarity with PowerShell or Python scripting is a plus.

• Experience with licensing and invoicing systems is an advantage.

• Familiarity with MS Partner Center or similar administrator portals is beneficial.

🏝️ Benefits

• Fully remote position with opportunities for long-term collaboration.

• Option to work from the Latvia office.

• Access to Microsoft certification programs.

• Continuous learning opportunities tailored to the specific role.

• Four weeks of paid vacation annually.

• Paid public holidays.

• Employee referral program with rewards.

• Collaborative, multicultural international team environment.