Sales Support Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Assist in the onboarding and integration process for new veterinary clinics.

• Establish and nurture trusted relationships with essential veterinary accounts.

• Engage in proactive outreach to customers, addressing questions, concerns, service issues, and opportunities.

• Collaborate with Operations to tackle service challenges and ensure consistent delivery of customer commitments.

• Monitor account activities to identify risks of retention, declining engagement, and opportunities for relationship expansion.

• Keep accurate records of customer activity, follow-ups, and opportunities within Gateway's CRM platform.

• Generate regular and ad hoc sales reports.

• Transform customer and account data into valuable insights for the Sales team.

• Stay updated on Gateway's services, customer requirements, and competitive landscape.

• Collaborate across Sales, Operations, and Care Center teams to facilitate clinic integration, manage key accounts, and support customer retention and growth initiatives.

⛳️ Requirements

• Minimum of 3 years of experience in account management, customer success, sales support, or a related B2B field.

• Demonstrated ability to cultivate and maintain strong customer relationships.

• Excellent consultative, communication, and problem-solving abilities.

• Highly organized, proactive, and disciplined in following through on tasks.

• Proficient in utilizing CRM technology, customer data, and sales reporting tools.

• Experience in the veterinary, healthcare, service, route-based, or similar industries is advantageous.

• Valid driver's license is required.

• Access to reliable transportation.

• Willingness to travel up to 60% as necessary.

• Availability for occasional weekend work to meet customer commitments, deadlines, or industry events.

• Must successfully complete the E-Verify employment verification process.

🏝️ Benefits

• Comprehensive benefits package.

• Coverage for Medical, Dental, and Vision.

• 401(k) Retirement Savings Plan with employer matching contributions.

• Company-paid Life Insurance and Long-Term Disability benefits.

• Employee Assistance Program and Gateway CarePath support.

• Health Savings Account option available for eligible participants in High Deductible Health Plans.

• Flexible Spending Accounts.

• Pet Insurance and additional voluntary insurance options.

• Paid vacation and recognized company holidays.

• Provision of company technology.

• Continuous coaching, development, and opportunities for career growth.