Sales Support Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage order modifications, change requests, delivery updates, and post-booking adjustments within the ERP system, such as SAP.

• Investigate and resolve issues related to shipping delays, pricing errors, material shortages, mis-shipments, and product configuration problems.

• Collaborate with Operations, Purchasing, Logistics, and Technical Support to ensure timely issue resolution.

• Validate documentation and ensure that updates adhere to commercial policies and standard operating procedures.

• Act as the main point of contact for post-order inquiries regarding order status, delivery milestones, and invoicing.

• Communicate resolutions and timelines for issues to Sales Representatives, Project Managers, and customers.

• Provide support for escalations involving high-priority projects, urgent shipments, and significant customer accounts.

• Assist with credit and debit memo requests, returns processing, and the documentation needed for financial reconciliation.

• Monitor orders from booking through to shipment and delivery, identifying potential risks or delays.

• Work together with warehouse, scheduling, and logistics teams to ensure on-time delivery.

• Validate shipping documentation, bills of lading, and packing lists, and follow up on freight claims.

• Facilitate warranty or quality claim processes by gathering necessary documentation and promoting cross-functional communication.

• Maintain accurate records of orders, customer communications, and fulfillment documentation.

• Adhere to standard operating procedures, policies, approval workflows, pricing guidelines, warranty requirements, and financial controls.

• Utilize SAP or other enterprise systems to analyze order details, track issues, and support reporting efforts.

• Identify the root causes of order errors or delays and provide feedback for process improvements.

• Participate in initiatives aimed at enhancing efficiency and customer satisfaction.

• Support improvements to standard work, documentation templates, and system workflows.

• Collaborate with cross-functional teams to streamline processes and resolve recurring issues.

⛳️ Requirements

• High School Diploma or GED required.

• A minimum of 2 years of experience in customer service, order management, post-sales support, or supply chain operations.

• Strong problem-solving abilities with a capacity to navigate complex issues involving multiple stakeholders.

• Proficiency in ERP systems (SAP is strongly preferred).

• Excellent communication skills, with the ability to manage customer expectations in a professional manner.

• High attention to detail along with strong organizational and multitasking skills.

• Ability to work effectively in a fast-paced, cross-functional environment.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision.

• Wellness incentives.

• Retirement Benefits.

• Paid vacation days, up to 15 days.

• Paid sick days, up to 5 days.

• Paid personal leave, up to 5 days.

• Paid holidays, up to 13 days.

• Birth and adoption leave.

• Parental leave.

• Family and medical leave.

• Bereavement leave.

• Jury duty leave.

• Military leave.

• Purchased vacation.

• Short-term and long-term disability.

• Life Insurance and Accidental Death and Dismemberment.

• Health Savings Account.

• Health Care Spending Account.

• Dependent Care Spending Account.

• Tuition Assistance.

• Short-term cash incentives, subject to plan requirements.

• Remote work arrangement.