Sales Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the Sales Support function to guarantee the precise and efficient fulfillment of customer and team operational requirements.

• Prepare quotes and revisions accurately, adhering to SLA timelines.

• Complete urgent quotes and revisions within the requested timeframes.

• Ensure all quotes and revisions are finalized within 24 hours of receiving full and complete information.

• Accurately fulfill all quotes and revisions in accordance with the requested details.

• Process orders and revisions accurately and within SLA timelines.

• Complete urgent orders and revisions within the specified timeframes.

• Ensure all orders and revisions are finalized within 48 hours of receiving full and complete information.

• Accurately fulfill all orders and revisions in line with the request details.

• Answer phone calls in the absence of Internal Account Managers and Customer Experience Coordinators.

• Assist customers to the best of your ability, or direct them to someone who can provide assistance.

• Always maintain a positive and helpful demeanor when interacting with customers.

• Take messages and relay them to the appropriate individual as necessary.

• Document all customer interactions in the CRM system.

• Support the sales team by ensuring information is accurately processed in the CRM, such as updating existing requests and prioritizing urgent matters.

• Verify any unclear requests with the sales team.

⛳️ Requirements

• A minimum of 3 years of experience in Sales Support.

• Proven experience in Customer Service through phone and email communication.

• Exceptional attention to detail.

• Enjoyment of a focused role that demands your full concentration for extended periods.

• Highly organized individual.

• Ability to manage multiple conflicting priorities effectively without oversight, inspiring confidence in others regarding your ability to deliver.

• Comfort in politely and amicably enforcing rules among co-workers.

• Ability to connect with various individuals openly.

• Strong verbal and written communication skills.

• High proficiency in standard administrative software (Outlook, Excel, etc.), with a quick learning ability for new software and a basic understanding of ERP systems.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and career advancement.

• A collaborative and supportive work environment.

• Flexible working hours.

• Health and wellness programs.