This is a fully remote position, open to applicants in Philippines.

• Guide and inspire call center representatives as they handle client calls.

• Recruit team members and aid in their training process, ensuring agents are adequately prepared for calls.

• Provide support to agents post-training by tracking their progress and addressing any queries.

• Offer continuous coaching opportunities and motivation for agents.

• Ensure adherence to all contact center goals, performance metrics, and policies.

• Identify operational challenges and propose enhancements.

• Assess and review agent performance, providing learning or coaching opportunities.

• High School Diploma or equivalent is required; however, further education, particularly in management, is preferred.

• Previous experience in a call center, customer service, or supervisory role may be necessary.

• Competence in technology, particularly with computers, software applications, and phone systems.

• Outstanding verbal and written communication abilities.

• Strong grasp of company products, policies, and services.

• Capability to coach, train, and motivate staff while assessing their performance.

• Excellent problem-solving, leadership, and customer service skills.

• Analytical, efficient, and detail-oriented.

• Ability to maintain composure and politeness under pressure and manage tense situations, particularly during peak hours.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Supportive and collaborative work environment.

• Flexible scheduling options.

Sales Supervisor

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