Sales Supervisor

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Recruit, train, and prepare call center representatives to effectively respond to customer inquiries and resolve issues.

• Ensure that agents are well-informed about contact center goals, performance metrics, and policies.

• Address agent inquiries concerning best practices or challenging calls.

• Identify operational challenges and propose enhancements.

• Monitor and assess agent performance, providing guidance and implementing corrective measures when necessary.

• Generate reports and analyze data to set and achieve contact center objectives.

• Work collaboratively with other supervisors and management to enhance customer satisfaction.

⛳️ Requirements

• High School Diploma or equivalent; additional education in management is preferred.

• Experience in call center, customer service, or supervisory roles may be necessary.

• Proficient in technology, particularly with computers, software applications, and telephone systems.

• Outstanding verbal and written communication abilities.

• Strong knowledge of company products, policies, and services.

• Capability to coach, train, and motivate staff while assessing their performance.

• Excellent problem-solving, leadership, and customer service skills.

• Analytical, efficient, and detail-oriented.

• Ability to maintain composure and professionalism under pressure during peak hours.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Professional development opportunities.