Sales Representative – Chat Commerce

This is a fully remote position, open to applicants in Europe.

📋 Description

• Propel revenue growth by transforming inbound live chat interactions into completed sales.

• Enhance customer value through strategic upselling, cross-selling, and personalized product recommendations.

• Streamline the purchasing process by addressing objections and eliminating friction in real-time.

• Ensure exceptional response times while concurrently managing multiple conversations without compromising quality.

• Achieve outstanding CSAT by delivering accurate, friendly, and solution-focused support.

• Utilize performance insights gained from coaching and KPIs to consistently improve operational efficiency.

⛳️ Requirements

• Excellent written communication skills with a talent for clarity, empathy, and professional persuasion.

• Sales-focused mindset aimed at identifying customer needs and closing opportunities effectively.

• Ability to multitask and manage high-volume live chats efficiently in a fast-paced environment.

• Goal-oriented attitude comfortable working with monthly targets, performance metrics, and rapid changes.

• Experience in e-commerce, live chat sales, customer support, or the travel industry is preferred.

• Familiarity with CRM systems, chat tools, shortcuts, and discount workflows is advantageous.

• Previous experience with subscription models or engaging multi-language customers is a plus.

🏝️ Benefits

• Competitive performance incentives directly linked to your sales achievements and conversion targets.

• Opportunities for growth and development through ongoing coaching, training, and international exposure.

• A healthy work-life balance within a supportive, diverse, and results-oriented global team.