Sales Operations Specialist – Mid-Atlantic

📋 Description

• Utilize Salesforce.com to create quotes, monitor opportunities, and manage order processing.

• Quickly address inquiries from both internal and external sources.

• Propose innovative pricing and payment solutions that align customer needs with pricing policies.

• Act as a bridge between customers, vendors, and GuidePoint outside Sales Executives.

• Cultivate and maintain expertise in product and industry knowledge, vendor resources, and GuidePoint Security service offerings.

• Build and sustain relationships with key vendors and customers at GuidePoint.

• Participate in regional forecast calls and conduct pipeline analysis to ensure accuracy in forecasting.

• Utilize resources and relationships to enhance value for customers.

• Serve as a liaison among GuidePoint outside Account Executives, Accounting, and Contracts Departments to facilitate order processing and tracking.

• Collaborate with the team to analyze data and make decisions that benefit GuidePoint Security.

• Exhibit the capability to juggle multiple tasks with changing priorities and tight deadlines.

• Work closely with other GuidePoint teams to streamline processes and information while ensuring customer deliverables.

⛳️ Requirements

• High School Diploma or GED is required; an Associate Degree or equivalent from a two-year college or technical school is preferred.

• A minimum of 3 years of experience in a customer service/sales support role; experience in the IT industry is preferred.

• Previous experience with Customer Relationship Management (CRM) software is required, with a preference for Salesforce.com.

• Intermediate proficiency in Microsoft Office and Internet navigation is necessary.

• Experience in technical sales/support and outbound calling is preferred.

• Self-driven with strong prioritization and multitasking skills.

• Exceptional attention to detail and a strong commitment to follow-through are essential.

• Ability to collaborate effectively within a team environment.

• A consistently positive attitude, a strong results-oriented drive, and the ability to navigate ambiguity are crucial.

• Proficient math skills, including the ability to calculate margins/discounts and percentages, are required.

• Must be receptive to constructive feedback and willing to apply it for personal improvement.

• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.

• Strong written and verbal communication skills are mandatory.

• Flexibility to work varied schedules is required.

🏝️ Benefits

• Primarily remote workforce (U.S. based only; some travel may be necessary for certain roles, and on-site work may be required for Federal positions).

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint covers 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint covers 100% of employee premiums and 75% for family plans). With the High Deductible / HSA plan, GuidePoint will contribute in four equal quarterly installments: ($850 per employee annually / $1750 per family annually).

• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.

• 12 corporate holidays and a Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.